3rd line / Software & Application Support

3rd line / Software & Application Support – Leeds

Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk

This leading Leeds-based software company is seeking a motivated and eager 3rd Line Application Support Analyst to join their growing team.

You’ll play a vital role in supporting clients and ensuring smooth application operation – acting as a point of escalation for the helpdesk and invesigating technical issues on the platform.

Here’s what you’ll be doing:

  • Troubleshoot and diagnose application issues with a keen eye for detail.
  • Work alongside developers to resolve client problems efficiently.
  • Track and document application issues for future reference and improvement.

We’re looking for someone who:

  • Enjoys learning and thrives in a fast-paced environment.
  • Possesses excellent communication skills to collaborate effectively.
  • Has a strong interest in IT and desires a career in technology.
  • Has experience supporting a business application (bonus points for software company experience).
  • SQL querying skills and experience working with data
  • 3rd Line Support experinece, supporting a business application

Get in touch with Simon on 0161 388 2635.

3rd line / Software & Application Support – Leeds

For more information about Shift F5 and the opportunities we have to offer follow us on Twitter @F5_Jobs

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.

At a glance

  • Location: Leeds, West Yorkshire
  • Job type: Permanent
  • Job sector: IT & Infrastructure
  • Salary: £35000 - £50000 per annum + benefits
  • Published: May 17, 2024

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