3rd line / Software & Application Support

3rd line / Software & Application Support – Leeds

Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk

This leading Leeds-based software company is seeking a motivated and eager 3rd Line Application Support Analyst to join their growing team.

You’ll play a vital role in supporting clients and ensuring smooth application operation – acting as a point of escalation for the helpdesk and invesigating technical issues on the platform.

Here’s what you’ll be doing:

• Troubleshoot and diagnose application issues with a keen eye for detail.
• Work alongside developers to resolve client problems efficiently.
• Track and document application issues for future reference and improvement.

We’re looking for someone who:

• Enjoys learning and thrives in a fast-paced environment.
• Possesses excellent communication skills to collaborate effectively.
• Has a strong interest in IT and desires a career in technology.
• Has experience supporting a business application (bonus points for software company experience).

• SQL querying skills and experience working with data
• 3rd Line Support experinece, supporting a business application

Get in touch with Simon on 0161 388 2635.

3rd line / Software & Application Support – Leeds

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Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.